Cancellation & Rescheduling Policy
1. Rescheduling Sessions
- All Fees Are Non-Refundable: Fountain For Humanity does not issue refunds for scheduled sessions. All fees paid are dedicated to sustaining our NPO mission.
- Rescheduling: Paid sessions can be rescheduled provided timely notice is given (see below).
2. Client Cancellation Notice
To reschedule your session without losing your fee, you must notify us in writing via email to info@fount4humanity.org.za
| Session Day | Cancellation Deadline |
|---|---|
| Tuesday to Friday | Must be received at least 24 hours before the scheduled appointment time. |
| Monday | Must be received by the end of the business day on the preceding Friday. |
Note: Cancellations or reschedulings received after the deadlines above will result in the forfeiture of the session fee.
3. Therapist Cancellation
If your therapist needs to cancel a session for any reason, the session will be immediately rescheduled at a time convenient for you, at no additional charge.
4. How to Cancel or Reschedule
All requests for cancellation or rescheduling must be submitted in writing to:
Email: info@fount4humanity.org.za